Nissan Saudi Arabia’s Aftersales Team Earns Global Recognition

12 مايو 2025 - 21:21

كتب : Nibras Al-arab - نبراس العرب

Rashad iskandrni

Customer satisfaction increased by 13% compared to the previous fiscal year.
Customer retention grew by 6.2% year-over-year.
Genuine parts sales rose by 20% over the past year.

Jeddah, Saudi Arabia – May 12, 2025: Marking a significant achievement in operational excellence, Nissan Saudi Arabia’s Aftersales team has been recognized by Nissan Global for their outstanding performance in fiscal year 2024 and their key contribution to advancing the brand’s global customer experience and service standards.

Nissan Saudi Arabia’s key aftersales performance indicators showed remarkable growth over the past year. Customer satisfaction rates rose by 13% compared to 2023, while customer retention increased by 6.2%, reflecting growing trust in the services provided. On the revenue and market value front, genuine parts sales recorded a strong 20% growth, driven by a series of awareness campaigns led by Nissan Saudi Arabia. These campaigns were designed to raise customer awareness about the important role of genuine parts in ensuring safety and maintaining quality standards, while also emphasizing the potential risks posed by counterfeit components.

On this occasion, Kamal Al Hajj, Director of Aftersales Services at Nissan Saudi Arabia, expressed his pride and gratitude, stating: “We are honored to receive this recognition from Nissan Global. It is the result of collective effort and dedicated work to deliver exceptional experience for our customers. Our close partnership with Petromin Nissan and their ongoing support has been the cornerstone of these achievements. We remain determined to strengthen our leadership by offering innovative solutions tailored to our customers’ needs and aspirations.”

This recognition underscores Nissan Saudi Arabia’s qualitative progress in advancing Nissan’s global vision to elevate aftersales services and enhance standards of quality and innovation in customer service. It also highlights the value of the successful partnership with Petromin, which played a key role in achieving these outstanding results in one of Nissan’s most strategic markets in the Middle East. Furthermore, this global acknowledgment reflects trust in Nissan Saudi Arabia’s efforts to enhance aftersales services and supports its journey toward sustained market leadership, by building an integrated and customer-centric service ecosystem that fosters long-term satisfaction and loyalty.

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About Nissan Motor Co., Ltd.

Nissan is a global car manufacturer that sells a full line of vehicles under the Nissan and INFINITI brands. Nissan’s global headquarters in Yokohama, Japan, manages operations in four regions: Japan-ASEAN, China, Americas, and AMIEO (Africa, Middle East, India, Europe & Oceania).

For more information about our products, services, and commitment to sustainable mobility, visit Nissan AMI. You can follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

مواضيع ذات صلة

How Did TECNO Achieve 1000% Growth in Saudi Arabia?

Rashad iskandrni

TECNO, the global leader in technology and artificial intelligence, has gone beyond being just a competitor in the Saudi market; it achieved a remarkable breakthrough with a growth rate exceeding 1000% within a short period.
Through smart strategies combining sports sponsorships, adopting the latest technologies, and aligning with Saudi Arabia’s Vision 2030, TECNO has built an outstanding success story worth highlighting.

What exactly did TECNO do? And how did it earn Saudi consumers' trust so powerfully?
The numbers and details reveal the full story.

How Did TECNO Fuel the Passion of Millions Through the AFC Champions League?

As the official supporter of the AFC Champions League, TECNO leveraged sports as a bridge to connect with a wide audience.
Through sponsorship of major tournaments, TECNO successfully enhanced the fans' experience by integrating cutting-edge AI technologies, making every match more interactive and exciting.

How Does TECNO Support Saudi Arabia’s Vision 2030?

Believing in the importance of empowering the next generation, TECNO launched impactful community initiatives, most notably the "Legends of Tomorrow" U-12 Football Championship in Riyadh.
The tournament featured 8 academy teams, with the champion awarded a SAR 10,000 cash prize, while other teams were honored with TECNO devices in recognition of their talent and passion.

How Did TECNO Amaze the Audience During the AFC Cup?

TECNO set out to make its presence at the AFC Cup unforgettable through several innovative activations, most notably a spectacular drone show.
On a historic night celebrating Al-Ahli Club’s triumph in the AFC Elite League, TECNO launched a stunning aerial performance featuring 900 drones that painted artistic visuals across Jeddah’s skies.

The show narrated an inspiring story of a young Saudi boy dreaming of becoming a football star, evolving into vibrant scenes showcasing Saudi national symbols like the emblem and traditional Bedouin tents, culminating with imagery representing the ambitions of Vision 2030.

These moments were captured using the FlashSnap feature powered by AI from the CAMON 40 Pro 5G smartphone, symbolizing the fusion of Saudi heritage and global innovation.

Through this celebration, TECNO reaffirmed its deep commitment to supporting Saudi sports, emphasizing that athletic success is an essential part of societal development—and that TECNO is a true partner in the Kingdom’s journey toward a brighter future.

https://drive.google.com/file/d/1CJr_l0qZYQ_24qwUGQxGYpDT-5BJzDg-/view?usp=sharing

What Sets the CAMON 40 Pro 5G Apart?

The CAMON 40 Pro 5G was crafted to break traditional limits and deliver outstanding features, including:

Ranked #1 globally by DXOMARK for smartphone photography under $600.
Equipped with innovative AI-powered imaging capabilities.
Designed to capture unforgettable moments efficiently and professionally, whether on the foTECNO x AFC - V.mp4otball field or in everyday life.

What Do the Numbers Say About TECNO’s Performance in Saudi Arabia?

The numbers tell the story loud and clear:

1000% growth in sales compared to the previous generation.
Complete sell-out of pre-order stock within the first five days.

These results reflect that Saudi consumers did not just witness innovation with TECNO—they experienced quality, trust, and satisfaction firsthand.

Conclusion: TECNO... Passion, Intelligence, and Boundless Achievements

From supporting sports to empowering future generations, and from pioneering smart devices to achieving exceptional growth, TECNO proves that real success is built on commitment, passion, and visionary thinking.
The future with TECNO promises even more inspiring innovations and milestones that will continue to empower and captivate the world.

To learn more about TECNO’s products and innovations, visit:

Official website: www.tecno-mobile.com/sa
Follow TECNO Saudi Arabia:

Twitter: @TECNOMobileKSA
Instagram: @tecnomobileksa
TikTok: @tecnomobileksa

منذ 11 دقيقة . News

Meet the Samsung Galaxy S25 Edge: All-Packed in Ultra-thin Form

Rashad Iskandrni

The newest addition to Galaxy S series, with high-performance hardware, pro-grade camera and flagship-level AI

Riyadh, – May 13, 2025 – Samsung Electronics Co., Ltd. today has revealed the full specifications of the Galaxy S25 Edge, a category-defining slim smartphone joining the Galaxy S series. Crafted with style and strength in mind, Galaxy S25 Edge strikes a new balance of premium, pro-level performance in a resilient titanium body only 5.8mm thick. S25 Edge delivers on the S series legacy, integrating an iconic Galaxy AI-enabled camera and unleashing a new realm of creativity in an effortlessly portable device.

“Galaxy S25 Edge is more than a slim smartphone. The superior engineering that brought this revolutionary smartphone to life illustrates a commitment to precision and overcoming barriers that helps Galaxy deliver truly unexpected premium experiences for people around the world,” said TM Roh, President and Acting Head of the Device eXperience (DX) Division at Samsung Electronics. “S25 Edge not only marks a breakthrough for its category, but it also accelerates important innovation across the mobile industry.”

Exceptionally Sleek and Strong Design

With a thin 5.8mm chassis, the Galaxy S25 Edge is a remarkable feat of engineering that reimagines nearly every element of smartphone design for an even more compact and convenient experience. Its refined frame bridges form and function at just 163 grams, taking slim smartphones to the next level while staying true to the Galaxy S series’ unified design.

Alongside its streamlined silhouette comes exceptional resilience. The optimally curved edges and sturdy titanium frame offer enduring protection for everyday use. The latest Corning® Gorilla® Glass Ceramic 2, a new glass ceramic material that delivers engineered toughness, is used for the front display to yield both vibrancy and strength on Galaxy S25 Edge.

Dynamic Creativity with a Pocketable 200MP Camera

The slim and light design of Galaxy S25 Edge makes it easier than ever for users to capture memorable moments and express their creativity anytime, anywhere. The 200MP wide lens upholds the Galaxy S series’ iconic camera experience while taking Nightography to a new level. Thanks to its ultra-high resolution, users get sharper photos while maintaining clearer shots with large pixel size —capturing images with over 40% improved brightness [1] in low-light environments. The 12MP ultra-wide sensor features autofocus, powering crisp, detailed macro photography for even more creative flexibility.

Galaxy S25 Edge benefits from the same ProVisual Engine that was optimized for Galaxy S25 with pro-grade enhancements, like ensuring sharp details for clothes or plants and natural, true-to-life skin tone in portraits. Galaxy AI-powered editing features, including fan-favorites like Audio Eraser[2] and Drawing Assist[3] are all brought over from the Galaxy S25 series, pairing advanced creative and editing tools with a never-before-seen slim form factor.

Peak Performance Expertly Configured in Ultra-Slim Housing

Galaxy S25 Edge is built to deliver premium performance, starting with the Snapdragon 8 ® Elite Mobile Platform for Galaxy, the same processor available in all Galaxy S25 series devices globally. Customized by Qualcomm Technologies, Inc., the chipset powers Galaxy S25 Edge’s on-device AI processing capabilities and offers reliably fast performance all day. Galaxy S25 Edge also keeps its cool under sustained use thanks to a reconfigured vapor chamber that is now thinner, yet broader for steady heat dissipation.

Matching the Galaxy S series’ renowned performance standards, Galaxy S25 Edge features advanced, efficient AI image processing with ProScaler[4], which delivers a 40% improvement[5] in display image scaling quality, while incorporating Samsung’s customized mobile Digital Natural Image engine (mDNIe).

A Trusted Companion with Galaxy AI

Integrating Galaxy AI at nearly every touchpoint, Galaxy S25 Edge offers the most natural and context-aware mobile AI experiences yet. Users get personalized, multimodal AI capabilities with peace of mind that their personal data is always safe.

Mirroring the broader Galaxy S25 series, Galaxy S25 Edge integrates AI agents that work seamlessly across multiple apps, helping as a true AI companion to get things done more easily. Galaxy AI also gets better at integrating with daily routines. Now Brief and Now Bar[6] now include expanded third-party app integrations for greater convenience and helpful reminders during everyday commuting, dining and more.

Thanks to Galaxy’s deep integration with Google, Galaxy S25 Edge brings Gemini’s latest advancements to more users. For example, with Gemini Live’s[7] new camera and screen sharing abilities, users can show Gemini Live what they see on their screen or in the world around them while simultaneously interacting with it in a live conversation.

Experiences powered by Galaxy AI on Galaxy S25 Edge aren’t just convenient—they’re designed with privacy at the core. On-device AI processing ensures data is kept secure by Samsung Knox Vault, continuing Samsung’s unwavering commitment to ensure hyper-personalized mobile experiences never sacrifice privacy.

Rooted in craftsmanship and driven by performance, Galaxy S25 Edge delivers pro-level photography, personalized AI experiences, and more. It goes beyond a slim form factor to challenge expectations for what a smartphone can be.

Availability

Galaxy S25 Edge will be available in a captivating range of colors, including Titanium Silver, Titanium Jetblack and Titanium Icyblue.

For more information about Galaxy S25 Edge and the Galaxy S25 series, please visit: Samsung Newsroom, SamsungMobilePress.com or Samsung.com.

About Samsung Electronics Co., Ltd.

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, home appliances, network systems, and memory, system LSI, foundry and LED solutions, and delivering a seamless connected experience through its SmartThings ecosystem and open collaboration with partners. For the latest news, please visit the Samsung Newsroom at news.samsung.com.

SPECIFICATION TABLE

Galaxy S25 Edge
Display	6.7-inch* QHD+   Dynamic AMOLED 2X Display    Super Smooth 120Hz refresh rate (1~120Hz)     Vision booster   Adaptive color tone
	Measured diagonally, Galaxy S25 Edge’s screen size is 6.7-inch in the full rectangle and 6.5-inch with accounting for the rounded corners; actual viewable area is less due to the rounded corners and camera hole.*
Dimensions & Weight	75.6 X 158.2 X 5.8mm, 163g
Camera	12MP Ultra-Wide Camera     · F2.2          200 MP Wide Camera     · OIS F1.7, 2x optical quality zoom         12MP Front Camera     · F2.2
Memory & Storage	12 + 512GB    12 + 256GB
Memory & Storage	Available storage capacity is subject to preloaded software.    Memory option may vary by market.
Battery	3,900 mAh
Battery	Typical value tested under third-party laboratory condition. Typical value is the estimated average value considering the deviation in battery capacity among the battery samples tested under IEC 61960 standard. Rated (minimum) capacity is 3786mAh. Actual battery life may vary depending on network environment, usage patterns and other factors.*
Charging*	Wired charging: Up to 55% charge in around 30 mins with 25W Adapter*    Fast Wireless Charging *    Wireless PowerShare**
	*Wired charging compatible with QC2.0 and AFCPD.
	**25W Power Adapter sold separately. Use only Samsung-approved chargers and cables.
	***Wireless charging compatible with WPC.
	****Limited to Samsung or other brand smartphones with Qi wireless charging, such as Galaxy S24 Ultra, S24+, S24, S23 Ultra, S23+, S23, Z Fold 4, Z Flip4, S22 series, Z Fold3 5G, Z Flip3 5G, S21 FE 5G, S21 series, Z Fold2, Note20 series, S20 series, Z Flip, Note10, Note10+, S10e, S10, S10+, Fold, S9, S9+, S8, S8+, S8 Active, S7, S7 edge, S7 Active, S6, S6 edge, S6 Active, S6 edge+, Note9, Note8, Note FE and Note5. Only available with certain Samsung Galaxy wearables such as Galaxy Buds FE, Buds2 Pro, Buds2, Buds Pro, Buds Live, Watch6, Watch6 Classic, Watch5, Watch 5 Pro, Watch4, Watch4 Classic, Watch3, Watch Active2, Watch Active, Gear Sport, Gear S3, Galaxy Watch and Galaxy Buds. If battery power is lower than 30% Wireless PowerShare may not function. May not work with certain accessories, covers, other brand devices or some Samsung wearables. During PowerShare, it may affect call reception or data services, depending on your network environment.
OS	Android 15   One UI 7
Network and Connectivity	5G, LTE, Wi-Fi 7**, Wi-Fi Direct Bluetooth® v 5.4
Network and Connectivity	Requires optimal 5G network connection, available in select markets. Check with your carrier for availability and details. Download and streaming speeds may vary based on content provider, server connection and other factors.    Availability of LTE model varies by market and carrier. Actual speed may vary depending on market, carrier, and user environment.    **Wi-Fi 7 network availability may vary by market, network provider and user environment. Requires optimal connection. Will require a Wi-Fi 7 router.
Water Resistance	IP68
Water Resistance	*IP68 Rating: Water and dust resistant based on lab test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Rinse residue/dry after wet. Not advised for beach or pool use. Water and dust resistance of your device is not permanent and may diminish over time. Water and dust resistance of the S Pen may also diminish over time because of normal wear and tear.

*Specifications may vary by market.

*All functionality, features, specifications and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice.

[1] Compared to Galaxy S25.

[2] Results may vary per video depending on how sounds present in the video. Samsung Account login required. Certain types of sound can be detected such as voices, music, wind, nature, crowd and noise. The actual sound detection may vary depending on audio source, and the condition of the video. Accuracy of results is not guaranteed.

[3] Drawing assist feature requires a network connection and Samsung Account login. A visible watermark is overlaid on the image output upon saving in order to indicate that the image is generated by AI. The accuracy and reliability of the generated output is not guaranteed.

[4] ProScaler feature is supported on Galaxy S25+, Edge and Ultra models. Image quality can be enhanced up to QHD+, depending on the screen resolution setting of the device.

[5] Compared to Galaxy S24 series. Based on PSNR (Peak Signal-to-Noise Ratio) test.

[6] Now Brief and Now Bar features require Samsung Account login and may require a network connection. Service availability may vary by country, language, device model, or apps.

[7] Check responses for accuracy. Compatible with certain features and accounts. Internet connection required. Available in select countries and to users 18+.

منذ 34 دقيقة . News

Samsung Electronics Saudi Arabia to Transform King Fahd International Stadium with State-of-the-Art LED Display Solutions

Rashad iskandrni

Riyadh, Saudi Arabia – May xx, 2025 – Samsung Electronics Saudi Arabia proudly announces its selection to provide cutting-edge LED display solutions to enhance the iconic King Fahd International Stadium in Riyadh. This initiative is part of a comprehensive redevelopment program across the Kingdom, gearing up for the AFC Asian Cup Finals in 2027 and the FIFA World Cup 2034.

The stadium's renovation is spearheaded by Saudi Binladin Group (SBG), a leading Saudi-owned construction firm, under a broader initiative aimed at transforming major sports. Samsung’s next-generation LED technologies are set to deliver an unparalleled fan experience, redefining engagement within the stadium.

Samsung’s contribution includes large-format LED displays designed to enrich live sports and entertainment events with dynamic, high-resolution visuals. This project marks a collaborative effort with joint venture system integrators Bigabox Productions and Colour Sound Experiment, both renowned for their expertise in delivering immersive audio-visual experiences for large-scale venues.

“Samsung is honored to be part of this transformative journey,” said Mr. Hendrick Lee, the president of Samsung Electronics Saudi Arabia. “Through our innovative display technologies and partnership with Saudi Binladin Group, Bigabox Productions, and Colour Sound Experiment, we aim to create unforgettable experiences for fans at the newly renovated King Fahd Stadium, while contributing to the future of sports and live events throughout Saudi Arabia.”

“We are incredibly proud to be awarded the contract to deliver and install LED solutions at King Fahad Stadium" Said Dean Grave the Managing Director of Bigabox, added "In partnership with Colour Sound. This iconic project marks a major milestone, and we’re especially excited to be working with Samsung — a global leader in LED technology. Samsung’s innovation, quality, and unwavering support have been instrumental to the success of this collaboration, and we look forward to delivering a world-class experience and global aspirations.”

The collaboration underscores Samsung’s ongoing commitment to support facilitating digital transformation across key infrastructure and entertainment venues in the Kingdom. Working closely with SBG, local partners, and key stakeholders, Samsung is poised to deliver a project that is anticipated to set a new regional standard for innovation in stadium audio-visual solutions.

#End#

About Samsung Electronics Co., Ltd.

منذ 49 دقيقة . News

Taiba Investments Bolsters Its Digital Ecosystem with Cutting-Edge AI-Powered Salesforce Solutions to Elevate Customer Experience

Rashad Iskandrni

Taiba Investments, a leading hospitality company in Saudi Arabia, has announced the signing of an agreement with Salesforce, the global leader in AI-driven customer experience management solutions, to deploy Salesforce Customer 360 across its portfolio.

Hassan Ahdab, Chief Hospitality Operations Officer at Taiba Investments, commented, "This partnership with Salesforce underscores our unwavering commitment to driving operational excellence across all Taiba Investments properties. By leveraging best-in-class customer experience solutions, we aim to deliver seamless, personalized, and elevated hospitality experiences for our guests."

Salesforce Customer 360 empowers Taiba to deliver world-class guest services and engage customers across multiple traditional and digital touchpoints, significantly enhancing the customer journey while boosting operational efficiency across its properties.

Al Ahdab added, "The deployment of Salesforce Customer 360 marks a major milestone in Taiba Investments’ digital transformation journey, as we harness the power of cutting-edge AI solutions to offer a truly differentiated hospitality experience across our hotels and facilities Kingdom-wide."

Commenting on the partnership, Mohammed Al Khotani, SVP and Managing Director at Salesforce Middle East, stated, "We are proud to join forces with Taiba Investments, a leading Saudi hospitality brand, and look forward to supporting their leadership in leveraging AI tools to optimize operations and elevate guest experiences. With Salesforce Customer 360, we are confident Taiba will set new benchmarks in blending authenticity with technology to redefine hospitality in the region."

As part of the agreement, Taiba Investments will work alongside Horizontal Digital, a premier global digital agency and Salesforce Summit Partner, which has an established track record of delivering successful Salesforce implementations for top-tier Saudi organizations.

Notably, Taiba Investments boasts a robust portfolio of nearly 40 properties, including hotels, residential compounds, and commercial centers, and manages over 7,700 keys, with eight additional properties under development. The company maintains strategic partnerships with leading global hotel brands such as Marriott International, Sheraton, Crowne Plaza, and Holiday Inn, underscoring its stature as a frontrunner in the Kingdom’s hospitality landscape.

منذ ساعة . News

Sommet Education recognises emerging talent in Saudi Arabia’s hospitality sector in Partnership with Future Leader Award

Rashad Iskandrni

Sommet Education, is a global leader in higher education for the hospitality and service industries providing world-class education through its prestigious institutions, including Les Roches, École Ducasse, and Glion Institute of Higher Education. Earlier today, on stage at the Future Hospitality Summit Saudi Arabia (FHS) taking place at the Mandarin Oriental Al Faisaliah in Riyadh this week, the winner of the 2025 FHS Future Leader Awards was announced.

This year’s Future Leader Award winner is Lama AlQawasmi, Co-Founder & COO of Hospitality talents, Vice President of Hospitality at Moqam Urban Development Co. Lama AlQawasmi stands as a remarkable example of young woman leadership in Saudi Arabia’s hospitality industry.

The Future Leader Award is an initiative from FHS organizer The Bench, powered by the Sommet Education Foundation, the non-for-profit organization of Sommet Education aiming at fostering inclusivity in the Hospitality Education.

The Future Leader Award was open to individuals aged 18 to 35 who have demonstrated leadership, innovation, and impact in the hospitality field. The jury included leaders from renowned hospitality and education institutions such as Carlos Díez de la Lastra, Chief Executive Officer of Les Roches, Anouck Weiss, Chief Communication Officer of Sommet Education, Co-founder & Executive Vice President of Sommet Education Foundation; Luis Nicolas Barrios, Regional Manager of Innovation Education and Investment at UN Tourism, and Jonathan Worsley, Chairman & CEO of The Bench.

“Saudi Arabia’s hospitality industry is undergoing a dynamic shift, and we believe the Future Leader Award is an important step in recognizing the young leaders who are driving that change. Through this award, we are proud to support the Kingdom’s Vision 2030 by fostering talent and offering opportunities for growth and development to the next generation of hospitality leaders.” said Carlos Díez de la Lastra, CEO of Les Roches.

Lama has led strategic initiatives across multiple organizations—including founding a consultancy division, championing sustainability and innovation, and mentoring young professionals in the sector. She has already held influential roles at Moqam Urban Development, and the Elaf Group, where she’s driven operational excellence and talent development. Lama’s focus on collaboration, education, and social impact makes her not just a rising star—but a guiding light for the next generation of hospitality leaders.

Lama shared: “Thank you so much I’m truly honoured to receive this award. This award isn’t just about me, it’s about the belief that talent exists everywhere and opportunities do as well. My mission is to fill this gap through hospitality, through education, and through purpose.”

“Lama AlQawasmi embodies the empowering, people-centric leadership, entrepreneurial mindset, and deep passion for hospitality that we strive to nurture at Sommet Education. She represents exactly the kind of leader the hospitality world needs - driven by purpose, committed to others, and unafraid to shape the future,” said Anouck Weiss, Chief Communication Officer of Sommet Education, and Co-founder & Executive Vice President of Sommet Education Foundation.

As part of Lama’s prize, she will get access to an exclusive scholarship opportunity within Sommet Education’s portfolio of Master’s, Executive Master’s or part-time education at Glion Institute of Higher Education or Les Roches Global Hospitality in the UK, Switzerland, and Spain as well as access to Sommet Education's alumni networks, internships, and job placement opportunities.

منذ 5 ساعات . News